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Jane H - UKTV

Posted 12.27PM
Thu 4 Jan 2007

Hi everyone,
Thanks for your messages about our service quality - since before Christmas we've had everyone in our transmission chain involved in a very lengthy exercise to try and identify where the issue is. We have also been viewing and monitoring all the channels and have identified that these problems seem to depend on how you are watching our channels - it seems to be related to the equipment you're using rather than a transponder problem (although we are aware it is only affecting one of our two transponders).
Happily, it seems that most viewers are not being significantly affected by this issue BUT we know that those who are affected are badly affected - this issue is now our top priority in engineering and we are working as hard as we can to resolve it as soon as possible.
Thanks again for keeping us informed - hopefully this issue won't carry on for much longer.
All the team at UKTV

 
 

 

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