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Hi

I have to say I was quite annoyed by Marias attitude towards the disabled wheelchair passengers awaiting assistance on the inbound flight that had arrived which would soon be boarded by her VIP passenger. Her comments were that she had "some one important to put on this plane" showed an attitude of annoyance that these irritating disabled people were still sitting there awating assistance.

My husband is a regular passenger that requires special assistance and I cannot express how irritating it is to be contstantly left stranded on an arrived plane awating assistance because the airport/airline has not got their act together regarding special assistance - I was under the impression that special assistance customers were important as well as all other passengers - but apparently some are more important than others. Our experience has shown that special assistance customers are the least important in general.

Marias attitude is not unusual: this is the usual condescending attitude of most airline staff that we come across: overly groomed (usually femeale) staff, that speak down to you - and have the warmth of an ice block.

Why can't airlines in general hire normal friendly people (not primped up fashionistas with attitude) that can provide a good level of customer service, including special assistance, and make all passengers feel welcome - whether VIPs or those requiring special assistance? It is annoying being treated like cattle when travelling and the condescending attitude of staff, like Maria, make it an incredibally annoying experience - not a nice way to start/end a holiday.

Regards

A Cattle Passenger from Herefordshire with a Special Needs Husband.